Responsible Gaming

Safe and Balanced Gambling Habits

At Reno Casinos, we want to ensure that our patrons have a safe and enjoyable gaming experience. To promote balanced habits, please remember that gaming is meant to be entertainment, not income.

Gambling can become an addiction if left unchecked. It's essential to maintain control over your spending and play at levels that suit you.

Budgeting and Bankroll Management

Plan ahead and set a budget for each visit or session. Don't spend more than you're willing to lose, as this will help prevent financial difficulties in the long run.

Here are some simple steps to manage your bankroll:

• Set a budget before playing.
• Keep track of your wins and losses.
• Take regular breaks to clear your mind and re-evaluate spending.
• Don't chase losses by betting more than you can afford.

Deposit, Loss, Wager, and Session Limits

To ensure that our players don't lose control over their gaming sessions, we offer various tools for responsible gambling:

1. Deposit limits: Restrict the amount of money available to play with each day/week/month.
2. Loss limits: Automatically suspend your account when a predetermined loss is reached to prevent financial damage.
3. Wager limits: Set maximum bets per game or session to avoid excessive spending.

Reality Checks and Time Reminders

At Reno Casinos, we care about our patrons' gaming well-being by providing reality checks throughout the day:

• Set daily time reminders in short intervals (e.g., every 30 minutes).
• Allow yourself a break after reaching your target win or loss amount.
• Consider using software tools to help you stay on track with responsible gaming practices.

Cooling-off Periods and Self-exclusion Tools

Self-exclude from the Reno Casinos platform by contacting our customer support team. This will block access for 6 months, one year, three years, or even permanently.

During this time:

• You won't receive promotional emails or offers.
• Access to your account will be denied, preventing potential relapse into problematic behaviors.

Account Verification and Age Restrictions

To protect minors from the risks associated with gaming:

1. All patrons must provide valid identification upon sign-up to confirm age of majority (18+).
2. We verify user information through reputable third-party providers to prevent underage access.
3. In-game prompts remind players of their minimum required age for participation.

Protection of Vulnerable Players

Recognizing that certain individuals are more susceptible to problematic gambling, we offer the following protections:

1. Age restrictions: Prevent minors from accessing our platform or participating in gaming activities.
2. Depositing limits: Restrict deposit amounts and frequency based on player history and potential for financial issues.

Warning Signs of Problematic Gambling

If you experience any of these indicators, please seek professional help:

• Increased spending to maintain a losing streak
• Spending time away from work or family due to gaming
• Withdrawing funds that were allocated for other important expenses
• Feeling anxious when unable to play
• Hiding your behavior and lying about the extent of gambling activities

Support Organisations or Professional Help Resources

Reach out if you feel like a player is developing problematic habits:

1. Gaming Hotline
2. Problem Gambling Institute of Ontario (PGIO)
3. British Columbia Responsible & Problem Gambling Program (R&PGB)

Responsible Bonus Usage

Claim bonus rewards responsibly and follow these guidelines:

• Understand the terms and conditions associated with each offer.
• Set realistic expectations for wins or losses when redeeming bonuses.

By following our responsible gaming recommendations, you can enjoy your time at Reno Casinos while keeping a clear mind on gaming habits.