At Reno Casinos, we understand the importance of providing effective support to our valued members and guests. Our dedicated customer service team is committed to assisting you with any questions or concerns you may have.
You can reach out to us through various channels to suit your needs:
If you prefer a written channel or need more detailed information, please email us. Our team will review and respond within four business hours during regular operating hours (08:00 – 24:00 ET).
Important Note: Response times may vary outside of regular working hours.
Our live chat feature is available daily from 09:00 to 23:00 ET, with an average response time of approximately 90 seconds. To initiate a live chat, please access the Reno Casinos Rewards app and select "Live Chat" or click on the chat icon in your member portal when logged into our website.
Our comprehensive help centre is accessible through our member portal or by visiting our website (renocasinos.ca/support). This section contains frequently asked questions (FAQs), troubleshooting guides, and detailed information about various services offered at Reno Casinos. You can find answers to common queries such as:
If you're experiencing technical issues with our mobile app or website, please contact us via telephone at (1-800-736-4291) during operating hours. Our dedicated support team will guide you through troubleshooting steps to resolve the issue.
If you feel that your gaming activities are negatively impacting you or someone else, please don't hesitate to reach out for help. We take responsible gaming seriously and offer various tools and resources to ensure our members' safety:
To ensure the safety and security of your account:
For any further questions or assistance, feel free to reach out to our customer support team through the contact methods outlined above.
